OMA

Passenger Satisfaction Survey

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We value your opinion
Socially Responsible Company

OMA is interested in your opinions. Thank you for taking the time to fill out this survey.
Please select the airport you will be rating:
GenderFemaleMale
*Age
*Frequency Of Visits
*You are
*Trip Motive
E = ExcellentG = GoodF = FairP = PoorNO = No Opinion

Airport Access

*General ratingEGFPNO
*SignageEGFPNO
*Road IlluminationEGFPNO

Parking Facilities

*General rating of parking servicesEGFPNO
*SignageEGFPNO
*Payment systemEGFPNO

Terminal

*Image of the terminalEGFPNO
*Cleanliness of the terminalEGFPNO
*Clenaliness of the restroomsEGFPNO
*SignageEGFPNO

Evaluation of security check points

*FluidityEGFPNO
*Personnel serviceEGFPNO

Service Evaluation

*Information counter at the airportEGFPNO
*MessagingEGFPNO
*Flight screensEGFPNO
*TaxisEGFPNO
*Car RentalsEGFPNO
*ATMsEGFPNO
*Money ExchangeEGFPNO
*BanksEGFPNO
*Shoe ShineEGFPNO
*Wireless Internet AccessEGFPNO
*Internet ModulesEGFPNO
*Hotels InformationEGFPNO

Stores

*ImageEGFPNO
*Customer ServiceEGFPNO
*Product VarietyEGFPNO

Restaurants

*ImageEGFPNO
*Cleanliness/HygieneEGFPNO
*Customer ServiceEGFPNO
*Food and beverage varietyEGFPNO

Airport authorities

Immigration

*Customer ServiceEGFPNO
*Forms AvailabilityEGFPNO
*EfficencyEGFPNO

Customs

*Customer ServiceEGFPNO
*Forms AvailabilityEGFPNO
*EfficencyEGFPNO
If you would like us to respond to your suggestions please provide the following information, which will be used confidentially.
Name
E-mail
Phone



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