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FAQs

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OMA Carga

Can more than one person register/login in with the same OMA Carga account?

Yes. All company employees may log on and use the online client whenever needed with the same main user or a personalized one.

Do I need an OMA Carga account to make shipments?

You need to send a credit application or an extension form, mentioning the reasons for it, and email to the following address: mtyngonzalez@oma.aero in MTY and cuugsalas@oma.aero in CUU. If you need to contact other airport please call +52 (81) 82887700 or send an e-mail to mtydsaldivar@oma.aero.

How can I change my password or other login information?

To change any login information, including your password or email address you must send an email to ayudaomacarga@oma.aero. If the changes are accepted we will send the authorization and confirmation via e-mail.

I am currently a customer. How can I register as online client in OMA Carga?

You must email sugerencias_omacarga@oma.aero, to register and create a sign in profile.

What do I do if I can't remember my password?

If you can't remember your password, please send an email to ayudaomacarga@oma.aero. You will automatically receive a new password to your email address.

What Methods of payment can I use with OMA Carga?

We suggest to all companies and customs brokers that make frequent shipments to open an account with OMA Carga, which allows you faster clearance and the opportunity for programmed payments.

Where can I find a guide and know how much I need to pay?

You must enter the tracking number first, and once the merchandise is tracked you need to click on the request button to find out what the storage fees are to date.

Where can I pay the storage fees?

At the Aeropuerto de Monterrey S.A. de C.V. account (account info below) and show or send your voucher or electronic invoice to mtyngomez@oma.aero at the Monterrey Airport and Gustavo Salas, cuugsalas@oma.aero at the Chihuahua Airport. For other airport call +52 (81) 82887700 or send an e-mail to mtydsaldivar@oma.aero

Bank: BBVA  Bancomer:
BeneficiarY: Aeropuerto de Monterrey, S.A. de C.V.
Branch number: 6202
Branch name: Banca Infraestructura y Desarrollo
City: Ciudad de México
Account number: 0142696320
Interbank key (CLABE): 012180001426963201

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