The quality management system of OMA intends to increase the performance of the organization and provide to our customers with services that comply with internationally recognized quality standards.
In OMA we are committed to continuously improve the service to our customers. Our integrated management system allow us to identify opportunities for improvement and move the entire team to act upon to exceed customer expectations and all the groups with whom we have a relationship.
We have mechanisms available to receive questions and feedback from our clients through our email address, website firstname.lastname@example.org , our website email@example.com, and mailboxes installed in our airports.
Every year we carry out satisfaction surveys of passengers on the quality of the services we provide. An external company contracted for such purpose performs the conduction of Interviews, processing of information and the generation of reports. The results of these surveys are used to calculate the index of customer satisfaction.
The integrated management system of OMA ensures the continuous improvement of processes such as:
- Administration of services: Fligth information, security and control.
- Administration and maintenance of facilities and equipment: Cleaning, supply, conservation
- Commercialization: Business premises and parking lot.
You can find more information about our Quality and Customer Service performance in our Sustainability Report.
ISO 9001:2008 Certification