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Total Accessibility

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OMA provides spaces and resources to meet the needs of passengers with disabilities at all our airports.

We invested in creating spaces with complete accessibility from the parking facilities to the terminal building. We installed elevators, electric escalators, handrails, signage and tactile strips.

We are committed to offer the best services to our customers.

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Pasajeros Especiales/Passengers with Special Needs

I am physically disabled passenger and need assistance to travel. Do I need to notify the airport in advance? Is there an additional charge?

Most of the services required by disabled passengers such as wheel chairs or personal assistance are free of charge. However, please make sure to confirm this with the airline when you make your reservation.
 
Please be aware that regulations limit the number of passengers with reduced mobility that can travel on the same flight, depending on the size of the aircraft and the services required by the disabled passenger. For this reason, we encourage you to make your reservation at least 7 days in advance, or at a minimum 48 hours prior to your date of departure. In this way we can make sure that the services you need will be available. 
 
If you are using a folding wheelchair, and the path to the airplane does not include stairs, you will be able to remain in your chair until reaching the airplane’s door. You will be able to keep your chair in the passenger cabin. If you have a battery powered chair it will need to be checked.
 
If you are visually or hearing impaired, the airline’s flight attendants will assist you with the explanation of emergency procedures and handling of food, etc.
 
If you require supplementary oxygen during the flight, the airline will provide it to you. Passengers are prohibited from providing their own oxygen.
 
For more information please contact your airline.   

I need to travel with an ill passenger. Can he travel? Under which conditions?

It depends on the type of illness. Some ill passengers are able to flight normally. However, ask your doctor if you have recently have surgery, a heart attack, or if you have respiratory problems, sinusitis, ear problems or nasal congestions.

You should inform the airline at the moment you purchase your ticket. Sometimes the airline insurance decides if the ill passenger is able to fly, and under which conditions. If the passenger needs a cot he/she must be accompanied by someone. In these cases, ticket rates may vary.

For more information please contact your airline.

Whom do I need to inform about my special needs for traveling?

Please notify the airline when you make your reservation and make sure they register your special needs.

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